What if my car doesn't match the description I gave online?

If there's extra damage we weren't expecting, higher mileage than stated, or the condition isn't quite what you described, we'll need to adjust our offer. We'll explain exactly why and show you how we've calculated the new price. You're under no obligation to accept it - if you're not happy, no hard feelings, and you can take your car elsewhere. We'd rather be upfront than have anyone feel misled.