Customer Service
Exceptional level of customer service
At LMC, we strive to deliver an exceptional level of customer service and our team works hard to ensure that every car buyer that walks through our doors has a pleasant and memorable experience. We are genuinely passionate about helping people to find the right car for them so that they can drive away happy and hopefully return to us again in the future!
We offer a host of services to personalise each purchase, with various car finance options, a vehicle sourcing service, part-exchange and aftercare products. All of our vehicles have at least 6 months left on their MOT and are fully inspected by qualified technicians. We even provide 12 months of breakdown cover when you purchase any of our vehicles for your peace of mind.
As hard as we try to deliver the best possible car-buying experience for all of our customers, we believe that there is always room for improvements to be made and we are open to all feedback from our valued customers. We have an effective complaints procedure if you have any issues or queries, so please do not hesitate to get in contact with our team and we will do everything we can to help.
You can submit an enquiry by sending us an email at sales@lmc-cars.co.uk or by clicking the button below. Here, you can leave your name, telephone number and email address along with your question or complaint and a member of our team will get back to you as soon as possible to answer any queries and try to resolve any issues.
We also have a review page where you can find out what other customers have said about us and if you have had a positive experience with LMC we would love to hear about it, so please feel free to leave a comment!
Contact our team
Why not talk to us directly by giving us a call or sending us an email.
FAQs
- What makes LMC's customer service different from other used car dealerships?
Here at LMC (London Motor Company), customer service isn't just a department - it's embedded in our family business DNA. We've been serving Essex for over 40 years, and we understand that buying a car is one of your most significant purchases.Â
Our approach is genuinely person-centred: we're passionate about helping you find the right car for your needs, not just closing a sale. And our goal is that you drive away happy and return to us for your next car—that's how we measure success.
- What customer amenities do you offer at your Upminster showroom?
We've created a comfortable, welcoming environment that makes buying a used car a genuinely pleasant experience. Enjoy free customer parking, complimentary hot drinks and a comfortable showroom to discuss your options with a member of our dedicated team.
- What is LMC's complaints procedure?
While we strive to deliver exceptional service every time, we acknowledge that issues can occasionally arise. Our complaints procedure is straightforward and effective. We encourage you to contact us directly so that we can address any concerns you may have:
- Email: sales@lmc-cars.co.uk with "Complaint" in the subject line
- Phone: 01708 863247 and ask to speak with a manager
- Detail your concern clearly and explain your desired resolution
- What guarantees do you provide with every vehicle?
Every car purchased from LMC comes with comprehensive assurances, including:
- Minimum 6 months MOT remaining (often more)
- 75-point inspection by qualified technicians before sale
- 12 months AA breakdown cover for peace of mind (on qualifying purchases)
- A 3-month standard warranty is included free on every vehicle
- Free vehicle history check provided by AA
- Full valeting and professional preparation
- Can I schedule an appointment or do I just visit the showroom?
Both options work! We're flexible to suit your preferences. Walk-ins are welcome, so you can visit anytime during business hours to browse our forecourt freely. Test drives are encouraged (subject to availability), and our team are always available to help.Â
- What aftercare services does LMC provide?
Our relationship doesn't end when you drive away - we provide comprehensive aftercare, including servicing and maintenance plans with qualified technicians. We also offer standard and extended warranty support, as well as ongoing assistance if you have questions about your vehicle.Â
Our additional services include a Sale or Return service if you want to sell later, vehicle sourcing for your next car, and GardX protection maintenance advice.